Payment and Refund Policy
Last updated: 12 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases made through celeboraxi for professional resources and courses focused on studio production in motion. These include detailed guidance on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy covers digital course materials, subscription access to resources, and related services provided to customers in the United Kingdom. It does not apply to third-party products or services linked from our site.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are listed in British Pounds Sterling (GBP). Prices include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Any additional charges such as transaction fees or currency conversion costs for international payments will be displayed before you complete your purchase. We reserve the right to adjust prices due to changes in tax rates or supplier costs, but such changes will not affect orders already confirmed.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and secure online payment gateways. All payments are processed through authorised third-party providers that comply with Payment Card Industry Data Security Standards. Payment authorisation occurs at the time of order placement. Your card details are not stored on our servers. Any suspected unauthorised transactions should be reported immediately to your card issuer and to us via [email protected].
Order, Booking, or Service Confirmation and When a Contract Is Formed
Once you submit an order or booking, you will receive an email confirmation acknowledging receipt. A binding contract is formed only when we send a separate acceptance email confirming that payment has been received and access has been granted. Until then, we may decline the order without liability.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase to cancel digital content or services. However, if you download or access the material immediately, you expressly consent to waive this right. For subscriptions, cancellation can be requested at any time but will take effect at the end of the current billing period. Notify us in writing using the contact details below.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital resources within the cooling-off period if no access has occurred. Exclusions apply to downloaded content, completed courses, promotional offers, and services already rendered. Non-refundable items include customised materials or subscriptions used beyond the trial phase. We do not refund for buyer’s remorse after access has begun.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include any supporting details such as proof of non-access. Requests must be submitted within the applicable time limits. We will acknowledge receipt within five working days.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team will review each request within 14 days. We may request additional information or verify account activity. You will be notified of approval or rejection by email. If approved, a refund will be issued. Rejected requests will include an explanation and any appeal options available under UK law.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are returned to the original payment method. Processing takes up to 10 working days after approval, though bank processing may extend this to 14 days. You will receive confirmation once the refund has been initiated. For bank transfers, allow additional time depending on your financial institution.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content is non-returnable once downloaded or streamed. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may not qualify for refunds. Access to live course elements or interactive sessions follows the same cancellation rules as standard digital products.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will result in order cancellation and notification to you. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraud will be reported to relevant authorities and may result in immediate order cancellation without refund.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, including the right to goods and services of satisfactory quality. UK consumers retain rights to remedies for faulty digital content even after the cooling-off period. Nothing in this policy limits liability for death, personal injury, or fraud.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, contact us at [email protected] or +44 (0) 300 111 4123. We may update this policy to reflect changes in law or business practices. Any revisions will be posted here with a new effective date. Continued use of the site after changes constitutes acceptance. This version was last updated on 12 October 2026.